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Protocols and manuals

Investment and care priorities


Good practices have focused on the provision of emergency housing, the adaptation of temporary housing and suspension of evictions. The impact of the pandemic is suffered disproportionately in areas where housing conditions are precarious, such as in informal settlements.

  • Emergency housing for a safe quarantine for street dwellers and refugees

  • Comprehensive care and suspension of evictions

  • Moratoriums on private mortgages and rent on public housing

Good practices focus on coordinated differential response actions to prevent mortality in informal settlements should be framed as a key stepping stone to comprehensive neighbourhood improvement for effective post-pandemic recovery.

  • Installation and construction of hygiene and temporary health points in public spaces

  • Guarantee the vital minimum of water consumption to homes connected to the system

  • Reconnection to domiciliary public services of delinquent households

Governance and intersectoral alliances


Good practices set up multi-sectoral alliances to protect the lives of the most vulnerable population and find novel mechanisms to involve the civilian population in the process.


  • Partnerships with the private sector to mobilize vacant properties

  • Partnerships with community planning initiatives to coordinate emergency response

  • Public multi-level alliances of solidarity care

  • Civil society and local government alliances


Livelihood and local economy


Good practices operate to protect essential workers who are most exposed to the pandemic, cover the basic food needs of households at risk of malnutrition, and prevent the economic collapse of small productive units in vulnerable territories.

  • Basic income money transfers

  • Food security and bringing businesses closer to neighbours' homes

  • Support for local productive units


Care system


The good practices focus on recovering and strengthening community public services and minimizing the movement of neighbours to approach in search of social services, as well as psychosocial support of the mental, emotional impacts and risks of gender violence.

  • Remote access to health services

  • Decentralized state services in neighbourhoods

  • Online psycho-social care

  • Safe mobility for healthcare workers

  • Secure connectivity in public space and closing the digital divide

  • Deliver mobile internet devices to improve digital connectivity in homes

  • Strengthening educational activities for lagging students


Spatial data and territorial knowledge


Good practices operate both in public pedagogy to generate clear information and deny rumours, as well as recognizing practices and knowledge of the territorial conditions of communities.

  • Official public information platforms

  • Community mapping of informal areas

  • Fact-Checking citizen initiatives

  • Analysis of open data with citizens on mobility

Regional recovery strategy

Good practices will operate by articulating a green recovery that changes the paradigm of the construction industry towards climate justice and the energy transition and that in turn frames housing as part of the caring infrastructure.

  • Improved urban governance for territorial equity

  • Fairer financial markets and mechanisms for access to land and housing and basic services

  • Better living conditions for migrants, people in temporary housing and the prevention of evictions

  • Improving urban resilience and physical and mental health through housing

  • More energy-efficient, low carbon, innovative and sustainable housing

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